I have a crush.
Since I have been engaging more with the 2015 ACRL Information Literacy Framework during the last few months, I have become enamored with the idea of “threshold concepts.” When I think of the word “threshold” I can’t help but conjure a mental image of a newlywed carrying a new life partner over a stoop or through a doorway to embark on their life together as a couple. Once the twosome crosses that plane, their intention is to go onward together with little thought of turning back or changing course, at least at that rapturous moment.
On a more serious note, ACRL’s “Introduction to the Framework” uses an explanation by Meyer, Land, and Baillie (2010) to describe what is meant by a threshold concept:
Threshold concepts are core or foundational concepts that, once grasped by
the learner, create new perspectives and ways of understanding a discipline
or challenging knowledge domain. Such concepts produce transformation within
the learner; without them, the learner does not acquire expertise in that field of
knowledge. Threshold concepts can be thought of as portals through which the
learner must pass to develop new perspectives and wider understanding.
(Meyer, Land, & Baillie as cited in ACRL, 2015, Introduction, Note 3)
Applying the more formal definition of a “threshold concept,” the newlyweds metaphor still works. Who, when united with one’s beloved, doesn’t hope to begin a shared, and thereby transformed, life experience together? In this unification, differing perspectives are likely to become more apparent, and ideally, respected, to create a greater understanding not just between the partners themselves, but of human relationships overall. Students who engage intentionally with information and its sources progress through the thresholds of the Framework and ultimately emerge as empowered participants in the larger world of scholarship.
The ACRL Framework’s statement is both powerful and challenging, just as beginning a new, shared relationship as a couple can be both wondrous and demanding. One particularly challenging aspect of utilizing the Framework and respecting the threshold concepts lies in assessment. How will we as librarians know whether or not students have traversed the identified thresholds into new levels of understanding? How can we determine if students will maintain intimate relationships with information and information sources beyond more of a “one-night stand” or “rush-to-the altar” demonstration of discrete skills? Yes, perhaps the students know they can search library databases for scholarly articles; they know how to critically evaluate information they find on the Web; maybe they know which types of sources are best for different types of information and can apply the lens of contextual levels of authority to make these judgments; and perhaps they can even create a project that includes effectively paraphrased or quoted information and has a correctly formatted Works Cited page at the end, but how do we determine that our students have incorporated these individual skills into a more comprehensive modus operandi?
As we get more deeply involved with planning instruction modeled on the Framework, I would argue that the threshold concepts are also calling us to a more longitudinal view of information literacy assessment. Taking individual snapshots of students’ performance of information literacy-identified tasks gives us a glimpse of their levels of information literacy, but this view is truly limited. To carry out effective assessment of students’ movement through the thresholds, we need to consider collecting student artifacts and data over the passage of time. We need to ask students to reflect on, and narrate their experiences with information seeking, making meaning, and knowledge creation. We need to be connected to how students work through information problems in their real lives and look for ways they are thinking critically and making decisions in those contexts. Librarians as embedded assessors using ethnographic approaches and involving students in more portfolio-type assessments, which require them to make choices about what they believe demonstrates their progress, are important methods to consider.
Of course, making these types of assessment a reality may make many of us feel like someone suffering from unrequited love. The obstacles to their implementation often seem insurmountable. I find this especially true for those of us working as librarians at community colleges. With program graduation/completion and successful transfer out rates somewhere in the range of 20% and below (Institute of Education Sciences, 2014)*, figuring out how to collect longitudinal data on a continuing cohort of students is definitely difficult. Even if we find a two-year program through which a group of students tends to move sequentially and steadily, we are left with a group that likely represents only a small, discipline-specific subset of our students. While collecting data on this group would potentially give us some information, we would still probably crave ways to gain a broader and fuller picture of where all our students are. Tracking the performance of students from one semester or year to the next and retaining assignments beyond students’ completion of the course for which it was originally submitted would require students’ permission. This could prove especially problematic in a community college setting where we often work with students for whom such practices might be greeted with suspicion due to their unfamiliarity. For those students who transfer from community colleges to four-year institutions, instead of losing track of these students, could we create on-going partnerships among librarians at both levels for a continued assessment of students’ progress? For non-transferring students, such as students who complete associate-level degrees and those who go from either a two-year or four-year school to the workforce, can we better use our institutional research departments, advancement offices/alumni organizations, and connections with companies that hire our students to help us assess their information literacy on authentic tasks outside the confines of course assignments?
These issues and questions deserve our attention. As we work through the trials and implications of solving them, we may just learn more about ourselves, our students, and our institutions. Who knows, we may find ourselves falling in love with information literacy and librarianship all over again.
*Data for Harrisburg Area Community College filed for Harrisburg Campus were used to inform this summary statement.
Image Credit: “Winter Wedding” by Fabrice Lambert available on Wikimedia Commons
Association of College & Research Libraries. (2015). “Introduction.” Framework for Information Literacy for Higher Education. Retrieved from http://www.ala.org/acrl/standards/ilframework
Institute of Education Sciences. (2014 Data). “Harrisburg Area Community College–Harrisburg.” College Navigator, National Center for Education Statistics. Retrieved from http://nces.ed.gov/collegenavigator/?id=21287803
I recently listened to the ACRL-CHOICE Webinar, “Positioning your Library Marketing for Success,” sponsored by Springer. The archived webcast recording is available at: http://acrlchoice.learningtimesevents.org/archive-sep152015/
While I found the webinar to be very enlightening and informative, I could not help thinking nearly the entire time, gimme a gimmick. Gimmick as defined as a marketing term meaning a special, unique, or quirky feature to make something ‘stand out’ from the ordinary. The presenters offered case studies of successful marketing activities at a few institutions. My interpretation of the title was one of delight and hope that a candid discussion about the strategies of positioning your library for successful marketing might include, at minimum, a summary of the ‘behind-the-scenes’ discussions and growing pains to accomplish these activities. However, instead we were presented with great marketing gimmick ideas patterned after popular ideals to draw attention to the library.
The first gimmick was an example from the University of Maryland Libraries and their use of a robot cartoon character to promote their inter-library loan service, UBorrow, that had just went to a fully automated system. While I was very impressed with their branding of this new service and thought that the robot image would stand out to students, I could not help but wonder if the students not living in ‘library land’ understood the underlying meaning of a self-automated service and the image of a robot. Further, I pondered the idea of the future of librarianship and wondered if this robot with glasses was not forecasting the method of retrieving materials. After all, hotels have already experimented with robots offering room service to guests.
Creative t-shirts, popular songs, and swag are not new ideas to assist the library with standing out and featuring their services however, larger open house events in connection with these items may be a novel idea. At Texas A&M Libraries, they hold a very large open house event one week before the beginning of classes. The open house began as a grassroots effort and now is a two and a half hour performance boasting 4,300 students. The underlying goals of the open house are to serve as an ice-breaker for students to come into the library.
The USTA Libraries blue crew aimed to attract attention via uniforms and branding as the next gimmick highlighted to successfully increase the number of reference transactions. Similar to the big box computer store, the USTA blue crew wore t-shirts, cardigans, button down shirts, polos, and more. The blue crew also rolled out a series of posters with cartoon images, holiday focused events, button branding contest, online connected branding and more. Before the yearlong campaign began, everyone underwent a refresher customer service workshop.
The final and ultimate gimmick was utilized to highlight Texas A&M Libraries Special Collections science fiction focus. The team was able to attract George RR Martin to come to the library and quickly turned the event into a University-wide and beyond event that took a year to plan and cost $32,000. The event became so large that it attracted the attention of the HBO cable channel and ended up being attend by more than 3,000 people. The team also came up with an exclusive dinner event and charged $400 per person and making back the money they spent on the event as a whole. Finally, Mr. Martin donated a first edition book to special collections.
Ultimately, at the end of the day, I feel that it is very difficult to measure the success of marketing gimmicks because they are primarily based on the number of participants and positive responses. If gimmicks are duplicated at other institutions and do not produce similar results can the flaw be identified as the lack of knowing your target audience? How do students decide to engage? With gimmicks or gab (word of mouth)? Do students follow the crowd, social media, or happenstance? Should we include students in the creation of gimmicks for the library? Do we use gimmicks at the end of the day to attract student participation or attention from our peers and administrators? Or is it both? When you are in the business of selling information and ideals, do we need a gimmick or just the facts? So, what’s your current gimmick? Share below :)
Join CRD’s Connect & Communicate Series
for a Framework “Un-Conference”!
September 17, 2:00pm EST
Please join us for a panel discussion in which speakers present what they’ve done, what they’re doing, or what they plan to do with the ACRL Framework for Information Literacy for Higher Education in their academic libraries. Leslie Worrell Christianson, User Services Librarian and Assistant Professor at Marywood University will facilitate the discussion.
There will be time for YOU to ask questions of the panelists, to provide feedback, and to discuss the presentations.
You can register* at the following link: http://goo.gl/forms/ibuKG999al
Registered participants will receive instructions for linking to the discussion via email on September 16th.
If you do not receive an email, please contact Jill Hallam-Miller at email@example.com
For this program, the best way to participate is via USB headset with microphone. Participants may alternately use speakers, and ask questions via the chatbox; moderators will monitor the chatbox and facilitate question and response.
If you would like to be emailed directly about other upcoming Connect & Communicate Series events, you may provide us with your name and email address here: http://goo.gl/4urXl
Please continue to share your ideas for programming topics, speakers, or formats with us! If you or someone you know is doing something great in Pennsylvania’s academic libraries, tell us about it!
The Connect & Communicate Series of online programming offered by the PaLA College & Research Division aims to help foster a community of academic librarians in Pennsylvania. Please contact Jill Hallam-Miller at firstname.lastname@example.org or at 570-577-2055 with questions.
*Registration is limited to the first 100 participants. If you register, but cannot attend, please email Jill Hallam-Miller at email@example.com to open your space for someone who can attend. Thank you!
A few days ago, a member of the Facebook group ALA Think Tank posted a link to an article in Time magazine. The article, which is actually from May, has an alarmist headline: “This Is Millennials’ Most Embarrassing Secret,” and goes on to inform us that we (as a country) lose “billions” a year because of it. The article addresses how today’s young adults lack basic technological skills and that it costs their employers money. Some of these skills involved using email, Microsoft Office products, and antiquated and inefficient systems already present in whatever organization employs them.
A hearty discussion ensued on the Facebook group about Millennials, technology, “digital natives,” and the role of librarians to teach certain skills. My impression? Young people today are just like young people twenty years ago, and I am growing tired of anyone who isn’t a young person (myself included) placing expectations on them and becoming concerned when the young people don’t fit those stereotypes.
I can buy into labels. I grew up solidly within the boundaries of Generation X. Just like with horoscopes (Gemini!), and Myers-Briggs personality tests (ESTJ!). I can read into the supposed characteristics of the MTV Generation and find all sorts of similarities, nostalgia, and applicable values. And because of my birthdate and generation, I am now moving into an age range where I can probably start voicing curmudgeonly concerns about younger generations. But I don’t really want to.
The article in Time quotes a 2011 Inside Higher Education article, “What Students Don’t Know,” by Steve Kolowich that talks a lot about exploding the “myth” of the digital native. The article references the ERIAL (Ethnographic Research in Illinois Academic Libraries) project — a series of studies conducted at Illinois Wesleyan, DePaul University, and Northeastern Illinois University, and the University of Illinois’s Chicago and Springfield campuses. The resulting paper Libraries and Student Culture: What We Now Know was published by the American Library Association in 2012. Some of the findings included the fact that students were “basically clueless” about the logic underlying how Google organizes and displays results, and that many students “described experiences of anxiety and confusion when looking for resources…”
Is this unique to the younger generation, to 2015? I remember college, even if it was 20+ years ago. I also remember my level of technical ability. My father was very interested in computers and as a result, we had a Commodore 64 when I was in high school and the Commodore 64 used to come with an instruction manual that contained small 10-20 line BASIC programs that would enable a note to play or a ball of color to bounce across the screen. I used to love to type in those programs (the 1987-equivalent of cut-and-paste) and feel like I really had power to develop software. Obviously, I did not. I might have known more than someone who did not own a Commodore 64, but that was the extent of my abilities. Other skills in my possession at the time I entered college were the ability to program VCR to record a television show and the ability to replace fuses in my aging Volvo stationwagon. I could also convert music from vinyl records into cassette tapes. WordPerfect 5.1? A former colleague and mentor who now refers to herself as a “technodinosaur” taught me how to punch in formatting codes like a pro.
Did any of these skills enable me to be an effective user of my college library’s extensive card catalog my freshman year? I remember the anxiety. I remember the confusion. Add to that my university’s first online catalog (Note: image link is to another university, but you get the idea). No one taught me how to use it. I noticed the little terminals with their black screens and green text sitting in various places around the library and in addition to discovering I could type words into it to find books, I also figured out how to hack in through the back-end and check my email using the Pine email client. I apologize, but if I had library instruction in 1990, or any other guidance other than “go to the library,” I don’t remember it.
To make matters worse, I was a Russian Studies major but I did not fully grasp the concept of a research paper. Why would I want to write a paper that involved regurgitating information I found in other books? I wanted to (and thought I was supposed to be doing) original research. I had no real idea of what that meant, but I had an inkling that to truly write a stellar paper about the Khazars, I would have to become instantly fluent in Russian and Arabic and perhaps travel internationally. This filled my young heart with dread, and although I did ultimately end up turning in an acceptable paper, I have no idea how I managed. All I remember was the apprehension and the feeling that I was doing something incorrectly.
So here are my thoughts. First, as librarians, I propose that we as a profession spend a lot more time enhancing, resolving, linking, and cleaning metadata. Metadata is something that we know about and it is an area where we really can shine. We already create a lot of it. Second, as a profession we can invest time and energy into making the metadata, and the systems that index and utilize it better. This is a real challenge, since the way that Google and Amazon and Netflix do this may (or may not) violate privacy principles that we, as librarians, hold dear. Third, let’s stop making assumptions, negative or positive about students, and instead, happily teach them without those expectations. Maybe we need to understand a little bit about what they already know, but maybe it is not the most important thing. School is all about learning, not about pointing out what people don’t know yet. Most toddlers understand the concept of swiping and tapping through screens on a smartphone, but does that make all toddlers technologically savvy? The fact that today’s incoming college freshman have been raised with Google and smart phones means that they can type words into a search box and see results, and that they can use a smart phone. The fact that I could program a VCR to record a television program in 1990 says nothing about my ability to follow catalog card references. When I was eighteen, I had a lot to learn. Come to think of it, I still feel that way, and sometimes it takes me a few attempts to find the citation, article, or book that I really need.
One of the ongoing features of our school’s library is a display of materials that speaks to a certain theme, which we change every month or so. Right now, the theme is Labor Day, with books about labor, unions, and related employment topics. This reminded me of an ongoing debate in higher education, one that is discussed somewhat differently by students and by educators, but it generally has the same main theme: What is the purpose of education, especially higher education?
For many students, and I would suspect an overwhelming number of students at our school, the purpose of their pursuit of higher education is to get a job. Sure, most of them don’t mind learning some other things along the way, but most of them seem largely concerned with how the courses they take (and the assignments they are required to complete in them) will help them get a job once they graduate from school.
On a related side note, I want to mention that our school has gone through a number of fundamental changes over the years of its history–it started as a Business School, with the explicit charge of training its students for their chosen vocations. As the employment landscape changed, fields of study were added and removed (for example, we used to have a Travel and Tourism program), but in recent years we have made the transition from Business School to College. We now award Bachelor’s degrees as well as Associate degrees, and more recently we added a Master’s program. Our latest curricular additions have been in Health Sciences areas. However, we have added both specific career-path programs (preparing students to be OTAs or PTAs) and career enhancement programs (Bachelor of Health Sciences programs which have primary goals of helping already-trained professionals to advance to supervisory and management positions.) We continue to offer degree programs which correlate strongly with specific careers paths (such as criminal justice, legal studies, and medical assisting) in addition to business and communications programs.
So…here at the start of the 2015-16 school year, as we deal with the lingering effects of the Great Recession and what seem to be ever-increasing higher education costs–what do we say to those who question the value of higher education? Those asking the loudest are especially interested in why students are almost always required to take classes in multiple disciplines instead of only taking classes devoted to their chosen major and/or field of study. Why do medical assisting students at my school need to take English and social sciences classes? Why does a music education major at my alma mater (a liberal arts college) need to take a science class? In our positions as librarians, I believe we are well-situated to help students with a good answer to this. Since we are not the direct instructors of their English/science/history classes, students often complain to us about not understanding why they need this class (when they’re asking for our help with research or in-text citations). First, we can help them to realize that part of the reason they might not excel at these ‘other’ types of classes is because the subject is not only foreign but the ways of thinking about these ‘other’ subjects is different than how they think regarding their chosen field. Taking these classes outside their comfort zone can help them develop different types of thinking–and different types of skills. And for almost any job a student might look for in the future, their prospective employer is going to need them to not only be able to perform their technical job functions–they’ll also need them to perform well at soft skills such as communication, teamwork, and problem solving.
Well-rounded curricula produce well-rounded students–who become well-rounded, productive employees. (That’s the master plan, anyway, in my opinion at least.) When my next student asks, why do I need to take a history class, I’m an IT major? I’ll respond: classes such as history will help you think in different ways–and being able to think in different ways will help you get and keep a better job.
Have you successfully incorporated the Framework for Information Literacy for Higher Education into your library instruction? Are you using the Framework in this semester’s instruction? Do you have a great idea for using the Framework, but you’d like feedback before you try it out?
The Connect & Communicate Planning Committee (PaLA College & Research Division) seeks statements of interest from potential panelists who are ready to share their Framework success stories, plans, and ideas with the Pennsylvania academic library community!
You don’t have to be an expert! Just have an idea that you want to share!
Panelists will each be asked to speak for up to five minutes. Immediately following will be a virtual unconference giving attendees an opportunity to ask questions and provide feedback about the presentations or pose new questions. The program is tentatively scheduled for September 17, 2015.
Submit your proposed presentation details at http://goo.gl/forms/X7LyPQYD24
Proposals must be received no later than September 10th.
The Connect & Communicate Series of online programming offered by the PaLA College & Research Division aims to help foster a community of academic librarians in Pennsylvania.
As fall terms are kicking off we are all faced with a new round of faces to bring into the fold of the informed. While our eyes may glaze over a bit while we share, for the umpteenth time, the nuances of APA formatting…major database exploration…where to find the “cite” button to guarantee that they’ll never quite remember that format next term (thanks EBSCO)…you know, the usual check marks on the Information Literacy competency sheet. It is important for us to remember that this information is both new and COMPLETELY overwhelming for many of those new faces (and plenty of the familiar ones as well), and as such, to be aware that our presentation of the material heavily informs how they’ll recognize and respect those resources and practices which we highlight. If we are bored, they are bored. If we get excited…well, some of them will still be bored, but some will pick up on that enthusiasm and carry it forward.
Melissa Meggitt’s 2010 submission to the ALA New Members Roundtable entitled 10 Tips for Teaching Your First Information Literacy Course is a solid collection of best practices which helped me refine my own approach, and I encourage even the most seasoned information services professional to give it a read, as I believe she touches on key facets of a successful approach such as varying your instructional models and obtaining feedback both during and after instruction. In addition, I believe that the following points also warrant consideration:
- If you’re bored, they’re bored – It’s worth repeating…the navigational steps, procedural best practices, and tips & tricks which have become rote to you can truly be huge time-saving aids for your students. If it’s something you’d like them to be excited about…get excited yourself (or feign your best excited persona). Your energy will be contagious!
- Motion Creates Emotion – Similar to the point above, a great way to keep your audience engaged, your energy levels high and increase the chances of information retention is to be an interesting presenter. Move around the room…engage them…vary your volume and pitch…repeat key resource names or procedural steps. Energy unused is useless energy when it comes to information literacy instruction.
- Give ‘em what they want – We all know that most of those we present to are applying the Charlie Brown Teacher filter just waiting for us to get to the shortcuts or pre-fab elements…*wah wah wah wah wah Cite This Button wah wah wah Resource Toolkits wah wah wah Google isn’t omnipotent”. So, create simple to follow webtools or handouts that you show at the beginning of the session, with a promise to share with those who remain engaged throughout. Now, of course everyone gets one at the end, but the fear of missing out (combined with the approaches we’re talking about today) should add up to an engaged audience.
- Deputize – In every session there are going to be leaders and laggers in terms of how readily they are picking up the information. Note the leaders and encourage them to follow-up with additional one-on-one instruction with you to empower them to help others in your absence. Common issues have common solutions, and sharing these with a power user can save you time when the lab is full of procrastinating authors and due dates looming.
- Be the expert they expect –OR — Be the expert you wish you had been taught by- Information Literacy competencies are about as static as the state of information itself. That is to say, they aren’t. Every day there are new Open Source resources…database enhancements…new tools for understanding the breadth of the information landscape and new ways to package these resources for public consumption. Regardless of your experience level or enthusiasm on the topics covered, it is your responsibility to be the solid source for truth for your students. ALA, ProjectInfoLit and others do a great job of summarizing and highlighting the good, bad and ugly of current information literacy practices, so be sure to carve out some time to check your approach and resources so that your presentation of the information is accurate and relevant.
Hang in there…only 8 months until summer break :)